The Compco Warranty
COMPCO LLC warrants that your refurbished device and/or service repair will be free from defects in materials and workmanship for a period of ninety (90) days from the date of shipment/service. If the product or labor proves defective during the warranty period, COMPCO LLC, at its option, will:
(1) repair the product by means of telephone support or depot service at no charge for parts or labor,
(2) replace the product with a comparable product which may be new, used or refurbished or,
(3) refund the amount paid for the product, less a reasonable allowance for usage, upon its return.
To obtain service under this warranty the Customer must notify COMPCO LLC telephone support or an authorized service representative of the defect before the expiration of the warranty period. Customers will provide appropriate assistance to telephone support personnel to resolve their device’s issues.
If telephone support is unsuccessful, COMPCO LLC will instruct the Customer on how to receive warranty repair as provided below.
- Service is only available in the United States and Canada.
COMPCO LLC reserves the right to charge for service in exceptional cases.
Depot service is at COMPCO LLC’s sole discretion and is considered an option of last resort. If the Customer’s product contains features that enable COMPCO LLC to diagnose and repair problems remotely, COMPCO LLC may request that the Customer allow such remote access to the product.
In the maintenance of the product, COMPCO LLC may use new, used, refurbished or equivalent parts, assemblies or products for equal or improved quality. All defective parts, assemblies, and products become the property of COMPCO LLC. COMPCO LLC may require the return of parts, assemblies, and products to a designated service depot, from which the part, assembly, or product was originally purchased. Return and claims will be handled according to the current COMPCO LLC procedure.
The warranties shall not apply to any defect, failure or damage caused by improper use or inadequate maintenance and care. COMPCO LLC shall not be obligated under these warranties:
a) to repair damage resulting from attempts by personnel other than COMPCO LLC representatives to install, repair or service the product unless directed by a COMPCO LLC representative,
b) to repair damage, malfunction, or degradation of performance resulting from improper use or connection to incompatible equipment or memory,
c) to repair damage, malfunction, or degradation of performance caused by the use of non-COMPCO LLC supplies or consumables or the use of COMPCO LLC supplies not specified for use with this product,
d) to repair an item that has been modified or integrated with other products when the effect of such modification or integration increases the time or difficulty of servicing the product or degrades performance or reliability,
e) to perform user maintenance or cleaning or to repair damage, malfunction, or degradation of performance resulting from failure to perform user maintenance and cleaning as prescribed in published product materials,
f) to repair damage, malfunction, or degradation or performance resulting from use of the product in an environment not meeting the operating specifications,
g) to repair damage, malfunction, or degradation of performance resulting from failure to properly prepare and transport the product
h) to replace items that have been depleted, abused, misused, or tampered with in any way;
i) to install replacement items that are considered customer-replaceable;
j) to support software not supplied by COMPCO LLC;
k) to provide software or firmware updates or upgrades.
Any service identified in the above list and provided by COMPCO LLC at the Customer’s request shall be invoiced to Customer at COMPCO LLC’s then current rate for parts, labor, and shipping.
THE ABOVE WARRANTIES ARE GIVEN BY COMPCO LLC WITH RESPECT TO THIS PRODUCT AND ITS RELATED ITEMS IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED. COMPCO LLC AND ITS VENDORS DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY SIMILAR STANDARD IMPOSED BY APPLICABLE LEGISLATION. COMPCO LLC’s RESPONSIBILITY TO REPAIR, REPLACE, OR OFFER A REFUND FOR DEFECTIVE PRODUCTS AND RELATED ITEMS IS THE SOLE AND EXCLUSIVE REMEDY PROVIDED TO THE CUSTOMER FOR BREACH OF THESE WARRANTIES.
Some states, provinces, and countries do not allow the exclusion or limitation of incidental or consequential damages or exclusions or limitations on the duration of implied warranties or conditions, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary by state, province, or country.
TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT SHALL COMPCO LLC AND ITS VENDORS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF PROFITS) WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND IRRESPECTIVE OF WHETHER COMPCO LLC OR THE VENDOR HAS ADVANCE NOTICE OF THE POSSIBILITY OF SUCH DAMAGES.